Analysis of the integration of the management system based on the business architecture approach in Habana Libre hotel

Abstract

The problem of research lies in: How to help improve the strategic technological capability - based approach to Enterprise Architecture for system Integration Company? To solve the problem posed above is defined as General Objective: To apply the methodology of Strategic Management based approach to enterprise architecture for system integration business management (DEAE-ISDE) in the Habana Libre Hotel to contribute to integration of the steering system. For the development of the research tools such as: Checklist, Kendall's Concordance Coefficient, Diagram of Relations, Level of Integration of the Management System, among others. The main deficiencies were: the lack of an ICT that integrates the management of all indicators of efficiency and effectiveness, the lack of participation of the workers in the processes of changes, the lack of Integration of the activities of the strategic team because they do not have well defined the functions of each member, the low level of interoperability to automatically generate information from one application to another, deficiencies in strategic planning and the non-existence of a process for the management of technology surveillance. Eight improvement actions are proposed to eradicate the deficiencies found.