Browsing by Subject "Quality of service"

Now showing items 1-2 of 2

    • CRM as a tool for customer service in the organization 

      Montoya Agudelo, César Alveiro; Boyero Saavedra, Martín Ramiro (Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2012-12-20)
      The service is the fundamental experience that takes place in the contact between the organization and the customer. From the adequately perform of this relationship depends re- tention or loss of a customer. Therefore, ...

    • Outsourcing as a production model and customer loyalty of a financial company 

      Barra Solano, Morelia Magaly; Mucha Hospinal, Luis Florencio; Quispe Espinoza, Edith Pilar; Barzola Inga, Sonia Luz; Munive Orrego, Vilma Hermelinda (Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2023-06-23)
      Companies in the globalized world use outsourcing as a production model, opting for subcontracting from companies specialized in different areas of work. In this context, the objective of this study is to determine the ...