Browsing Revista Visión de Futuro by Subject "Expectation"
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An evaluation of the quality of services provided in leader training centers using the SERVQUAL scale and the 5 GAPS mode
(Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2021-11-17)The present work has as objective to evaluate the quality of the services provided, in two leader training centers (LTCs) in Santa María city - RS-Brazil, centering the research in the identification of the attributes and ...