Browsing Revista Visión de Futuro by Subject "Shipping service"
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Procedure to improve service delivery DHL courier express company belonging to the Cienfuegos post office
(Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2014-12-19)The present article shows the main results of a research aimed to improve the DHL Express delivery service. A procedure, which includes the identification of issues that affect client satisfaction, selection of root causes ...