Collaborative liaison tool aimed at small and medium-sized companies in peripheral regions. Validation and adjustment through action- research

Abstract

This article focuses on the processes of testing a collaborative linkage tool, which is oriented toward strengthening the performance of small and medium-sized companies (SMEs) in peripheral regions. For this purpose, the action research methodology is used. This method allows for verifying the feasibility of applying the developed tool. Simultaneously, its design and improvement could corroborate different moments, stages, and steps of the tool, as well as supporting procedures in different situations. It also analyzes the coexistence of this liaison methodology with pre-existing models and the possibilities of enhancing said models and enriching the change agents involved. Besides, the experiences carried out made it posible to verify the flexibility of the tool and its support procedures. It can be tested also the possibility of application and its relationships with each of the different development agents in peripheral regions. During the action research, some improvements were made to the instruments developed. These adjustments made it possible to reduce the risks inherent in linking actions and to favor synergies to strengthen the business fabric.