Perfection of process management in a university

Abstract

The objective of the research work was to implement a procedure to improve the management of strategic processes at the University of Cienfuegos and has been rethought at other universities such as the Metropolitan of Ecuador. It began with a documentary análisis to study management models and preparation procedures, the planning of activities and the design is based on the basic management cycle of Deming. It is applied to the Science, Technology and Innovation process that we identify with the transmission of knowledge in all its forms and dissemination of knowledge from the consequent interaction between universities or their professors and researchers with the industry or the community. In the methodology, systemic modeling stands out, consulting managers and techniques such as the debate with specialists and executives of the University for the evaluation of changes in the object under investigation. The application of the procedure using the Suppliers-Inputs-Process-Outputs- Customers (SIPOC) diagram made it possible to easily understand the indicators that make up the planning of the process. The favorable criteria of the managers who manage the process and the results in the indicators, Relevance, Relevance and Impact confirm the validity of the procedure.