Productivity indicators in public hospitals

Abstract

The public hospital is the great receiver for excellence in what refers to trauma, but this excellence seems to fade to bad building conditions and inefficient processes, product perhaps of the imposing current message stating that public health must be just for the indigent, acting as an indigent hospital itself. This research deals with the analysis of efficiency of this non-profit entity based public health sector indicators as a useful management tool. It was determined that the result of the activity of the public hospital as a nonprofit entity usually not a tangible output, but the fulfillment of objectives in providing a range of services to the community. The contribution of these social welfare would be the ultimate point of reference to guide the allocation of resources designed to meet the needs of the population. The aim of this work is to develop management indicators from an internal and external perspective that will allow the achievement and monitoring of the strategy, and consequently improve the health service. This matrix of indicators allow to present the reality of the institution at a given time. This article presents specific indicators of hospital management related hospitalization area, as part of developed control box.